Senior Manager, Identity Operations

Stack

Responsibilities

• ▹Lead and manage L1/L2 identity operations, including incident management, service requests and access management, owning end-to-end service delivery
• ▹Provide technical leadership and operational oversight across Active Directory, Microsoft Entra ID, SailPoint and adjacent identity platforms
• ▹Act as an escalation point for complex identity-related incidents and partner with IT teams to resolve systemic issues
• ▹Define, implement and own identity operations KPIs, including SLA adherence, provisioning/deprovisioning cycle times and access review completion rates
• ▹Drive automation and process standardization to reduce manual effort and operational risk
• ▹Ensure identity operations align with security, compliance and audit requirements across the enterprise
• ▹Develop and coach team members, supporting performance management and operational capability growth

Requirements

• ▹Bachelor's degree in Information Technology, Computer Science or a related field
• ▹7+ years of experience in identity and access management operations or related IT infrastructure roles
• ▹4+ years of people leadership experience managing technical operations teams
• ▹Hands-on operational experience with Active Directory and Microsoft Entra ID in an enterprise environment
• ▹Experience supporting identity governance platforms such as SailPoint or Saviynt
• ▹Solid experience with ServiceNow
• ▹Experience defining and managing operational KPIs, SLAs and continuous improvement initiatives
• ▹Ability to travel up to 10% of the time

Nice to have

• ▹Experience supporting identity operations in a regulated or highly complex enterprise environment
• ▹Experience driving identity automation and self-service capabilities
• ▹ITIL or similar service management framework certification

Soft skills

What we offer

• ▹Fully remote work arrangement
• ▹Broad, competitive benefit programs (e.g. health care, paid time off)

About the company

This role sits within Danaher Corporate IT, reporting to the Director of Enterprise IT Service Operations, and offers Danaher's broader benefit programs such as health care and paid time off.