Technical Support & Escalation Specialist, Clinical IT

Responsibilities

• ▹Serve as primary point of contact for high-level technical and clinical IT escalations across Europe
• ▹Provide expert on-site support for clinical systems, software integrations, and hospital IT connectivity issues
• ▹Analyze, diagnose, and resolve recurring technical challenges
• ▹Drive initiatives to improve team efficiency and customer satisfaction
• ▹Participate in root cause analysis and preventive actions for critical incidents
• ▹Deliver technical training and mentoring to regional support teams
• ▹Contribute to documentation and best practices

Requirements

• ▹Degree in Biomedical Engineering, Computer Science, Information Technology, or related field
• ▹3+ years of experience in clinical IT support, hospital systems integration, or medical device connectivity
• ▹Strong understanding of networking, data security, and healthcare IT environments
• ▹Excellent problem-solving and analytical skills
• ▹Fluent English (additional European languages a plus)
• ▹Willingness to travel (~75% across EMEA)

Nice to have

• ▹Additional European languages

Soft skills

What we offer

• ▹Flexible, work-from-home arrangement

About the company

Beckman Coulter Diagnostics has advanced laboratory diagnostics for over 80 years as one of six Danaher diagnostics companies, working to improve patient lives through diagnostic technology.