IT Support / NOC Engineer

Stack

Responsibilities

• ▹Handle L1/L2 technical support requests for business users and client environments
• ▹Monitor customer infrastructure, cloud systems, servers, and endpoints
• ▹Administer and troubleshoot Microsoft 365 services, including Exchange Online, Teams, Intune, Entra ID / Azure AD, and user access issues
• ▹Support Windows desktop, Windows Server, and basic macOS
• ▹Work with Active Directory, DNS, DHCP, TCP/IP, VPN, remote desktop tools, and common network troubleshooting scenarios
• ▹Support security and endpoint protection tools such as Microsoft Defender, Bitdefender, and Sophos
• ▹Work with RMM, PSA, ticketing, time tracking, and documentation platforms such as ConnectWise and ITglue
• ▹Communicate with third-party vendors and software support teams when deeper troubleshooting is required
• ▹Create, update, and maintain technical documentation, SOPs, troubleshooting guides, and client environment notes

Requirements

• ▹Strong experience in MSP, NOC, remote IT support, or outsourced infrastructure support
• ▹Good practical knowledge of Microsoft 365 administration: Exchange, Teams, Intune, Entra ID / Azure AD
• ▹Experience with Windows Server and Windows desktop support
• ▹Understanding of networking fundamentals: DNS, DHCP, TCP/IP, firewalls, VPNs, routers, switches
• ▹Experience with remote support tools such as TeamViewer, ScreenConnect, or similar
• ▹Experience with ticketing and documentation discipline
• ▹Good written and spoken English for customer communication
• ▹Ability to support several clients or environments at the same time without losing structure
• ▹Ability to troubleshoot issues independently, gather details, analyze logs, and communicate next steps clearly

Nice to have

• ▹Experience with MSP tools such as ConnectWise, Kaseya, or similar
• ▹Experience with security platforms such as Microsoft Defender, Sophos, Blackpoint, Ironscales, ConnectSecure, or similar
• ▹Basic PowerShell scripting for automation and troubleshooting
• ▹Experience supporting business software such as QuickBooks, Sage, tax/accounting software, or other client-specific applications
• ▹Certifications such as MS-900, Network+, Sophos, Datto, Microsoft 365, or Azure Fundamentals
• ▹Experience with Citrix, RDS / Terminal Services, VMware ESXi, vSphere, Hyper-V, or Azure infrastructure

Soft skills

What we offer

• ▹Competitive compensation
• ▹B2B contract
• ▹Paid sick leave