IT Support Specialist

Stack

Responsibilities

• ▹Install and configure hardware, software, networks and enterprise systems
• ▹Monitor and maintain workstations, servers and network infrastructure
• ▹Manage and evolve IT infrastructure (firewalls, Active Directory, email, anti-malware, UC systems, development and security tools)
• ▹Manage lab infrastructure: create, update and maintain virtual machines
• ▹Provide internal technical support via ticketing system, chat, video call and phone
• ▹Handle incidents and support requests promptly
• ▹IT onboarding: prepare PCs, create accounts, configure tools (email, collaboration, UC, security)
• ▹Maintain and replace IT equipment
• ▹Support IT security activities (access control, logging, monitoring, SSO/MFA, encryption, mobile device management, vulnerability assessment)
• ▹Documentation and support for training internal AI agents and bots
• ▹Actively contribute ideas for process and infrastructure improvements

Requirements

• ▹Passion for IT and new technologies
• ▹Good knowledge of Windows systems and Active Directory
• ▹Good networking knowledge (LAN, Wi-Fi, WAN, Internet)
• ▹Basic knowledge of telecommunications and VoIP
• ▹Good troubleshooting skills
• ▹Excellent English (B2/C1)
• ▹Technical diploma (IT or equivalent)

Nice to have

• ▹Good communication and interpersonal skills
• ▹Attention to detail and precision
• ▹Knowledge of security systems (firewall, endpoint, mobile)
• ▹Familiarity with advanced authentication systems (SSO, MFA, PAM)
• ▹Experience with virtualization (VMware) and cloud (AWS)
• ▹Basic scripting knowledge for automation (PowerShell, Bash)
• ▹Knowledge of macOS systems
• ▹Knowledge of Cisco and Sophos products

Soft skills

What we offer

• ▹Flexible work: from the office (Magenta, Treviso or Massarosa) or remotely

About the company

Since 2010, Imagicle has designed and developed AI-powered Unified Communications solutions that shape Customer and Employee Experience. It works closely with partners such as Cisco, Microsoft and Avaya, with a team of 130 people serving customers from Europe to the Americas and the Middle East.