Software Support Engineer

Stack

Responsibilities

• ▹Resolve complex customer problems related to Ubuntu, Kernel, Ceph, OpenStack, Kubernetes and other open source software
• ▹Maintain a close working relationship with Canonical's field, support and product engineering teams
• ▹Participate in upstream communities
• ▹Develop bug fixes, backport patches and work with upstream for inclusion
• ▹Review code produced by other engineers
• ▹Demonstrate good judgment in technical methods and techniques
• ▹Prioritize work and manage your time effectively
• ▹Participate in team discussions to improve processes, tools and documentation
• ▹Maintain clear, technical and concise communications
• ▹Work from home and travel internationally up to 10% of work time for team meetings, events and conferences

Requirements

• ▹An exceptional academic track record
• ▹Background in Computer Science, STEM or similar
• ▹Experience with Linux and open source software
• ▹Experience with at least one of Python, Go, C or C++ on Linux
• ▹A drive to learn unfamiliar technology and deep-dive difficult issues
• ▹Willingness to travel up to 4 times a year for internal events

Nice to have

• ▹Interest in, or willingness to learn about: Ubuntu Linux (kernel or userspace), Kubernetes, OpenStack, Ceph, QEMU/KVM, LXC/LXD, PostgreSQL, Mongo, Debian packaging, distributed systems

Soft skills

What we offer

• ▹Distributed work environment with twice-yearly in-person team sprints
• ▹Personal learning and development budget of USD 2,000 per year
• ▹Annual compensation review
• ▹Performance-driven annual bonus
• ▹Recognition rewards
• ▹Annual holiday leave
• ▹Maternity and paternity leave
• ▹Employee Assistance Programme and wellness platform
• ▹Opportunity to travel to meet colleagues
• ▹Priority Pass and travel upgrades for long-haul company events

About the company

Canonical publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud. The company is founder-led, profitable and growing, with 1200+ colleagues in 75+ countries, most of them working from home since 2004.