MySQL Database Support Engineer (Americas - Remote)

Percona

IT Support / Helpdesk • Remote • Full-time • European Union

EU/EMEA

📄 View original listing (EN)

Percona is looking for a MySQL Database Support Engineer to join its global, elite database support team, helping customers' DBA teams solve complex database issues. The role includes analysis, performance tuning and screen-sharing troubleshooting.

Stack

Ansible AWS Azure Docker GCP Kubernetes Linux MariaDB MongoDB MySQL OpenShift PostgreSQL

Responsibilities

▹Support customers' DBA teams
▹Gather data and investigate issues
▹Provide detailed analysis by email, chat or voice
▹Perform screen-sharing troubleshooting for production-impacting issues
▹Author blog posts and knowledge base articles
▹Host webinars

Requirements

▹Good hands-on knowledge of MySQL and InnoDB
▹Performance tuning and query optimization experience
▹Knowledge of backup solutions (Xtrabackup, mydumper)
▹Experience with high-availability solutions (replication, proxies)
▹Linux system administration experience
▹Methodical troubleshooting ability
▹Experience working with English-speaking customers

Nice to have

▹Experience working in SLA-bound operations
▹Open source community contributions
▹Knowledge of Galera/XtraDB Cluster/ProxySQL/Orchestrator
▹Knowledge of cloud services (AWS, Azure, GCP)
▹Knowledge of Percona Monitoring & Management
▹Configuration management tools (Ansible, Puppet, Chef)
▹MySQL DBA professional certifications
▹Knowledge of MongoDB, PostgreSQL, MyRocks
▹Knowledge of Kubernetes/OpenShift/Docker

Soft skills

Self-driven learning abilityTeamwork with recognized expertsCustomer-focused communication

About the company

Percona provides open source database software, support and services, with a mission to enable everyone to innovate freely.

📅 Running for a while

• Posted 49 days ago
📋 This employer: 100% freshly verified (≤3 days) (9 active listings)

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Salary range

Not specified

Listing imported from an external source.

Work typeRemote

Location

EU/EMEA

TypeJob

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