Customer Success Engineer

Hightouch

IT Consultant • Remote • Full-time • European Union

EU/EMEA

📄 View original listing (EN)

Technical customer support role on Hightouch's Composable CDP platform, requiring SQL knowledge and the ability to read API documentation. The role works closely with Solutions Architecture, Engineering and Marketing to maximize customer value.

Stack

SQL

Responsibilities

▹Answer customer questions via Intercom, Slack, phone and email
▹Interpret API documentation and SaaS integrations for customers
▹Collaborate with Solutions Architects and Solutions Engineers
▹Support the customer journey across the full lifecycle

Requirements

▹2+ years in a customer-facing role
▹Technical background through experience or education
▹Conversant in SQL, or willing to learn the basics and some advanced topics
▹High proficiency in English

Nice to have

▹Fluency in French or German

Soft skills

Strong discovery and interpersonal skillsIntellectual curiosity and humilityAdaptability to a changing work environmentSelf-starter, proactive attitude

About the company

Hightouch is an Agentic Marketing Platform built on a Composable CDP, helping marketing teams build and ship campaigns; its customers include Domino's, Spotify and Ramp.

📅 Running for a while

• Posted 63 days ago
📋 This employer: 0% freshly verified (≤3 days) (38 active listings)

These signals come from our own daily check: when the listing appeared, and when we last saw it in the source. Not information from the employer, and not a guarantee that the role is still open.

Salary range

Not specified

Listing imported from an external source.

Work typeRemote

Location

EU/EMEA

TypeJob

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