Forward Deployed Engineer

Stack

Responsibilities

• ▹Work backwards from customer use cases with an architect to design IDR rules and a data model
• ▹Assess the customer's data landscape and readiness for IDR during pre-sales
• ▹Understand the rules of existing solutions (e.g. Reltio, Amperity, Segment, MDM tools), flag gaps and create workarounds
• ▹Debug identity issues end to end (missing datapoints, over-merging), mostly by writing SQL against customer warehouses and reading server logs
• ▹Explain to customers how warehouse-native identity resolution works, how it processes data incrementally and how to use its outcome tables
• ▹Flag and advocate for fixes to recurring product gaps (e.g. no retroactive data removal, insufficient observability into profile changes, no way to reset incremental processing watermarks)
• ▹Work with Sales Engineering on pre-sales deals and with Customer Support Engineering and Technical Account Management on post-sales implementations
• ▹Work with coding agents by default: SQL, schema exploration and internal tooling are built with agents, and you help grow the repository of skills and best practices

Requirements

• ▹You direct agents rather than just prompt them: you point them at warehouses with undocumented tables and are the last judgment before their output ships
• ▹SQL fluency: you can read generated SQL and find the wrong join
• ▹Fluent in Snowflake, Databricks or BigQuery, thinking unprompted about query performance and warehouse cost
• ▹Systems thinking: reason about how identity graphs behave at scale, understand architecture trade-offs and anticipate downstream consequences
• ▹Consultative communication: run a discovery call, uncover requirements and explain technical trade-offs to technical and non-technical stakeholders
• ▹Systematic debugging mindset: form hypotheses, test them and document findings
• ▹2-4 years in an analytics engineering, solutions engineering, forward-deployed engineering or implementation role, ideally at a data infrastructure, CDP or B2B SaaS company

Nice to have

• ▹Experience with identity resolution, MDM or CDP products (Segment, Amperity, Reltio, LiveRamp)
• ▹Familiarity with graph data structures and entity resolution algorithms
• ▹Experience with probabilistic matching or ML-based identity systems
• ▹Background in data engineering or analytics engineering
• ▹Comfort with customer-facing presentations and on-site meetings

Soft skills

What we offer

• ▹Salary range of USD 150,000-225,000 per year, location independent under the remote-first policy
• ▹Meaningful equity

About the company

Hightouch is an agentic marketing platform powered by the Composable CDP. Founded in 2019 and headquartered in San Francisco, it counts enterprises such as Domino's, Spotify and PetSmart among its customers.