Technical customer support role on Hightouch's Composable CDP platform, requiring SQL knowledge and the ability to read API documentation. The role works closely with Solutions Architecture, Engineering and Marketing to maximize customer value.
Stack
Responsibilities
- ▹Answer customer questions via Intercom, Slack, phone and email
- ▹Interpret API documentation and SaaS integrations for customers
- ▹Collaborate with Solutions Architects and Solutions Engineers
- ▹Support the customer journey across the full lifecycle
Requirements
- ▹2+ years in a customer-facing role
- ▹Technical background through experience or education
- ▹Conversant in SQL, or willing to learn the basics and some advanced topics
- ▹High proficiency in English
Nice to have
- ▹Fluency in French or German
Soft skills
Strong discovery and interpersonal skillsIntellectual curiosity and humilityAdaptability to a changing work environmentSelf-starter, proactive attitude
About the company
Hightouch is an Agentic Marketing Platform built on a Composable CDP, helping marketing teams build and ship campaigns; its customers include Domino's, Spotify and Ramp.
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