Technical Support Engineer

Stack

Responsibilities

• ▹Triage and own technical support tickets from enterprise customers, collaborating with a global team across time zones
• ▹Investigate incidents methodically by reading logs, running queries, and tracing replication issues to find root causes
• ▹Write internal notes and handover documentation for other engineers
• ▹Attempt to reproduce customer issues and document the steps
• ▹Escalate issues to engineering with sufficient evidence
• ▹Contribute to the team's shared knowledge base

Requirements

• ▹Technical background in any discipline (software, systems, automotive, aerospace, networking, electronics)
• ▹Familiarity with Linux tools such as find and grep for navigating a filesystem
• ▹Ability to write clear notes documenting findings, attempts, and next steps
• ▹Willingness to investigate unfamiliar problems independently and ask for help when needed

Soft skills

About the company

Yugabyte is the company behind YugabyteDB, an AI-ready, multi-modal, distributed PostgreSQL-compatible database for cloud-native applications, used by companies such as Shopify, Paramount+, GM, Kroger, Fiserv, and NPCI, deployed in over 100 countries with more than 5 million clusters worldwide. The team, called Yugabeings, spans 12+ countries and multiple time zones.