Customer Data Analyst

Stack

Responsibilities

• ▹Identify and gather customer data from CRM, project management, customer success and support ticketing systems
• ▹Ensure data accuracy, integrity and consistency through cleaning, validation and transformation
• ▹Develop and maintain data pipelines and data models for efficient retrieval and analysis
• ▹Conduct exploratory data analysis to identify trends, patterns and correlations in customer behavior
• ▹Apply statistical techniques and data visualization methods to extract insights
• ▹Analyze key performance indicators such as project profitability, service delivery efficiency and customer retention
• ▹Identify opportunities for process improvement and enhanced customer engagement
• ▹Design and generate regular and ad-hoc reports and dashboards
• ▹Present data-driven recommendations to Professional Services leadership and team members
• ▹Collaborate with stakeholders to define reporting requirements
• ▹Maintain documentation for data sources, methodologies and reporting processes
• ▹Support project teams with data analysis for planning, execution and risk mitigation
• ▹Identify at-risk customers and opportunities for proactive engagement
• ▹Contribute to data literacy within the Professional Services team

Requirements

• ▹Bachelor's degree in a quantitative field such as Data Science, Statistics, Mathematics, Economics or Computer Science
• ▹3 or more years of experience in a data analysis role, preferably in Professional Services, SaaS or technology
• ▹Proven ability to collect, clean, analyze and interpret complex datasets from various sources
• ▹Strong proficiency in data analysis tools and programming languages

Soft skills

About the company

Ookla, an Accenture company, is a global leader in connectivity intelligence that brings together Speedtest, Downdetector, Ekahau and RootMetrics to deliver network and connectivity insights.