Implementation Engineer (Remote, ESP)

Stack

Responsibilities

• ▹Onboard new customers and perform project management activities, including tracking deployment progress and issues
• ▹Assist and guide customers to deploy and operationalize the IDP solution
• ▹Hold weekly technical and project management meetings with customers to discuss status, technical questions and issues
• ▹Document troubleshooting guides, KBs and problem resolution steps
• ▹Provide best practice recommendations and knowledge transfer to customers to ensure product adoption
• ▹Work internally with cross-functional teams and leadership to escalate customer issues to support and product
• ▹Deliver effective technical and customer support to customers across different industries globally

Requirements

• ▹Minimum 2 years' experience as a Field Engineer, Technical Customer Success or Post-Sales Engineer providing hands-on support for enterprises of all sizes
• ▹Proven technical knowledge in Networking, Microsoft Windows Servers and Active Directory (Microsoft MVP with Active Directory specialization highly desirable)
• ▹Knowledge of protocols such as Kerberos, LDAP/S and NTLM
• ▹Knowledge of security or networking solutions, especially UEBA, SIEM, IAM or PAM domains
• ▹Knowledge of virtual and public/private cloud deployments (HyperV, VMware ESXi, AWS, GCP and Azure)
• ▹Enterprise security-related experience
• ▹Problem solver, able to conceptualize and deliver solutions
• ▹Experience documenting technical issues and providing guidance to technical teams and customers
• ▹Clear and professional presentation skills, able to communicate to audiences at all levels
• ▹Must be located in the Central European Time (CET) zone in Spain

Soft skills

About the company

CrowdStrike is a global cybersecurity leader protecting the people, processes and technologies that drive modern organizations. Since 2011 its mission has been to stop breaches with the world's most advanced AI-native platform, processing almost 3 trillion events per day.