Commercial Solutions Engineer

Stack

Responsibilities

• ▹Support field sales in helping customers understand the value of the Kong API Management platform
• ▹Understand and help establish customer requirements and grow trusted client relationships throughout the sales lifecycle
• ▹Support PoCs throughout the entire evaluation process
• ▹Ensure 100% customer satisfaction across an assigned set of accounts
• ▹Prioritize customer needs and coordinate with support, product, and engineering teams
• ▹Create technical documentation for DevOps, implementation, and services engagements

Requirements

• ▹1-3 years of experience as a software engineer and/or sales engineer at a SaaS, open-source, or enterprise software company
• ▹Solid understanding of cloud computing trends and open-source business models
• ▹Strong listening and communication skills
• ▹Enthusiasm for a high-profile, fast-paced startup culture

Nice to have

• ▹Experience with Docker
• ▹Fluency working on Linux OSes
• ▹Familiarity with CI/CD pipelines
• ▹Knowledge of Kubernetes, DCOS/Mesos, and Docker Swarm

Soft skills

About the company

Kong Inc. is a leading developer of API and AI connectivity technologies, building the infrastructure that powers the agentic era. Trusted by Fortune 500 companies and startups, Kong Konnect enables organizations to secure, manage, and scale APIs and AI models.