Technical Support Engineer L2

Stack

Responsibilities

• ▹Architect, implement and maintain servers, optimizing their performance
• ▹Administer Linux systems, virtualization technologies and cloud platforms
• ▹Manage databases and web servers with advanced proficiency
• ▹Safeguard network integrity with advanced networking principles, including IP addressing, DNS configuration and security protocols
• ▹Set up, configure and manage hosting platforms such as cPanel, Plesk and WHMCS
• ▹Manage SSL certificates and virtual host configurations
• ▹Apply advanced troubleshooting techniques to identify and resolve performance issues, server failures and error messages
• ▹Communicate with customers and respond to inquiries in a timely and professional manner
• ▹Provide technical assistance, troubleshoot server or hosting platform issues and recommend solutions
• ▹Assist with hosting packages, domain registrations and DNS management
• ▹Track customer issues, provide updates and manage the full resolution process
• ▹Analyze customer feedback and implement actions to improve service quality

Requirements

• ▹Excellent written and verbal communication skills in English
• ▹Extensive hands-on experience and strong knowledge of Docker, Ansible and CI/CD
• ▹Exceptional proficiency in Linux and Windows operating systems
• ▹Scripting expertise in Python and Bash for automation
• ▹Experience with relational databases (e.g. MySQL, MariaDB, PostgreSQL) and SQL administration
• ▹Experience setting up and managing hosting platforms (cPanel, Plesk, CuberPanel, HestiaCP, CWP, WHMCS)
• ▹Knowledge of web server management (Apache, Nginx, LiteSpeed)
• ▹Solid understanding of networking concepts including IP addressing, DNS management and security protocols
• ▹Strong analytical ability for diagnosing complex performance issues
• ▹Commitment to continuous learning and staying current with evolving technologies

Soft skills