IT Technician – Second Line Support

Stack

Responsibilities

• ▹Handle and resolve 2nd line cases from end users
• ▹Systematic troubleshooting and problem solving
• ▹Give technical support via Teams and phone
• ▹Work in a Microsoft environment and Active Directory
• ▹Document cases and solutions
• ▹Collaborate with other IT and support functions
• ▹Contribute improvement ideas and develop support processes
• ▹Build contacts within the organization and work with different technical teams

Requirements

• ▹At least 1 year of end-user support experience
• ▹Experience working in a ticketing system
• ▹Experience of Microsoft environments
• ▹Knowledge of Active Directory
• ▹Basic understanding of infrastructure, servers and networks
• ▹Knowledge of ITIL
• ▹Experience with technical documentation
• ▹Good Swedish and English, spoken and written

Nice to have

• ▹Experience with SCCM and databases
• ▹Experience from a large organization or complex IT environment

Soft skills