Microsoft 365 Support Specialist

Stack

Responsibilities

• ▹Provide dedicated support by phone and in the ticketing system, exclusively for Microsoft 365 questions after implementation
• ▹Offer fast, pedagogical and high-quality troubleshooting and support for MS365 digital meeting platforms, Windows 11 and the Office suite
• ▹Handle, document, register and route tickets to other support groups when needed
• ▹Find solutions in existing knowledge bases and create your own when clear documentation is missing
• ▹Produce new knowledge documentation and FAQs and help build up the knowledge base

Requirements

• ▹Completed upper secondary education
• ▹At least 2-4 years of experience in support
• ▹Very good ability to express yourself clearly in speech and writing in Swedish and English
• ▹Experience working in ticketing systems, documenting and registering information
• ▹Good experience troubleshooting and supporting the Office suite, Windows 11 and MS 365 digital meeting platform
• ▹Able to work under time pressure and set priorities on the spot
• ▹Pass a security clearance

Nice to have

• ▹Relevant support training and certifications
• ▹Experience in phone support or a helpdesk
• ▹Very good current skills in Word, templates, design mode, SharePoint and mobile platforms such as iPhone and iPad
• ▹Basic networking knowledge and familiarity with Active Directory and Microsoft SCCM
• ▹Experience producing documentation, FAQs and knowledge bases
• ▹Documented experience in projects where MS365 was introduced

Soft skills

About the company

Randstad has nearly 600,000 employees in 38 countries and is a world leader in HR services.