IT Support Technician (1st Line)

Responsibilities

• ▹Make sure IT equipment works
• ▹Provide user support by phone, email and chat for hardware and software issues
• ▹Administer IT environments (user accounts, permissions, print queues)
• ▹Instruct users in how to work with different programs

Requirements

• ▹At least upper-secondary education in IT or technology
• ▹At least six months of work experience as IT support, technician or similar
• ▹Good knowledge of computers, peripherals, operating systems, networks, communication and information security
• ▹Strength in the Microsoft ecosystem, as the client works primarily in a Windows environment
• ▹Knowledge of Mobile Device Management (MDM)
• ▹Experience of working in a ticketing system
• ▹Ability to communicate fluently in Swedish, spoken and written

Nice to have

• ▹Knowledge of and interest in AI, mainly Microsoft M365 Copilot, Coworks and/or Copilot Studio

Soft skills

What we offer

• ▹Workplace easy to reach by public transport, about 15 minutes from central Linköping

About the company

Randstad Digital specialises in IT and is part of Randstad, a global talent company headquartered in the Netherlands.