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Onsite IT Technician (Luleå)

Other • On-site • Full-time • Sweden Luleå, Sweden

Onsite IT technician working from the client's site in Luleå: setting up new offices, onsite support and 2nd line support across the whole lifecycle of the local IT environment. You work as an Eccera consultant on the client assignment.

Responsibilities

  • ▹Plan and coordinate the setup of new offices and workplaces
  • ▹Order, install and configure WAN/LAN, printers and other IT and office solutions
  • ▹Provide onsite and 2nd line support
  • ▹Support workplace, network, telephony, Office solutions and End User Services
  • ▹Troubleshoot and handle incidents and service requests
  • ▹Coordinate local IT deliveries and liaise with external suppliers
  • ▹Act as the local IT resource and super-user for selected services
  • ▹Maintain site information and Configuration Items (CI)
  • ▹Advise the business on IT and best practice

Requirements

  • ▹Previous experience of onsite and/or 2nd line IT support
  • ▹Knowledge of networking, LAN/WAN and TCP/IP
  • ▹Experience installing, configuring and troubleshooting IT equipment
  • ▹Experience with Workplace and End User Services
  • ▹Experience with ticket and incident handling
  • ▹Good knowledge of Swedish and English

Nice to have

  • ▹Experience with site setup and establishing new offices or workplaces
  • ▹Experience coordinating IT deliveries and suppliers
  • ▹Experience with configuration management and CIs
  • ▹ITIL experience
  • ▹Knowledge of telephony, printers and Office solutions
  • ▹Category B driving licence

Soft skills

Service-mindedSolution-orientedSelf-driven and structuredCommunicative

What we offer

  • ▹Secure employment as a consultant, under the collective agreement with Unionen
  • ▹Qualified training and certifications in the latest technology
  • ▹Individual training plan, with study materials and certifications paid for
  • ▹Support from your consultant manager in your development

About the company

Eccera is a staffing and consulting company specialised in IT and technology, with 300 employees and offices in Stockholm, Gothenburg, Malmö and Linköping. It is a member of Almega Kompetensföretagen.

Languages: Svéd: jó, Angol: jó

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