Onsite IT Technician (Luleå)

Responsibilities

• ▹Plan and coordinate the setup of new offices and workplaces
• ▹Order, install and configure WAN/LAN, printers and other IT and office solutions
• ▹Provide onsite and 2nd line support
• ▹Support workplace, network, telephony, Office solutions and End User Services
• ▹Troubleshoot and handle incidents and service requests
• ▹Coordinate local IT deliveries and liaise with external suppliers
• ▹Act as the local IT resource and super-user for selected services
• ▹Maintain site information and Configuration Items (CI)
• ▹Advise the business on IT and best practice

Requirements

• ▹Previous experience of onsite and/or 2nd line IT support
• ▹Knowledge of networking, LAN/WAN and TCP/IP
• ▹Experience installing, configuring and troubleshooting IT equipment
• ▹Experience with Workplace and End User Services
• ▹Experience with ticket and incident handling
• ▹Good knowledge of Swedish and English

Nice to have

• ▹Experience with site setup and establishing new offices or workplaces
• ▹Experience coordinating IT deliveries and suppliers
• ▹Experience with configuration management and CIs
• ▹ITIL experience
• ▹Knowledge of telephony, printers and Office solutions
• ▹Category B driving licence

Soft skills

What we offer

• ▹Secure employment as a consultant, under the collective agreement with Unionen
• ▹Qualified training and certifications in the latest technology
• ▹Individual training plan, with study materials and certifications paid for
• ▹Support from your consultant manager in your development

About the company

Eccera is a staffing and consulting company specialised in IT and technology, with 300 employees and offices in Stockholm, Gothenburg, Malmö and Linköping. It is a member of Almega Kompetensföretagen.