Salesforce Developer - Service Cloud, Experience Cloud & AI (100% Remote within Poland)

Stack

Responsibilities

• ▹Design and implement scalable APEX solutions (domain/service/selector patterns, one-trigger-per-object, bulkified and governor-safe)
• ▹Develop and enhance Service Cloud capabilities including complex case management, entitlements, milestones, routing and customer service automation
• ▹Build and customize Experience Cloud sites to support customer and partner self-service experiences
• ▹Implement and extend Digital Engagement capabilities including Chat, Messaging, WhatsApp, SMS, Facebook Messenger and other supported customer communication channels
• ▹Build and enhance Bots and AI-powered customer service automations, integrating them with Apex, Flows and external systems
• ▹Design and develop secure Apex REST APIs, callouts (Named Credentials), Platform Events, async Apex (Queueable, Batch, Schedulable, Future) and CDC-driven solutions
• ▹Develop Apex services consumed by Lightning Web Components, Experience Cloud, Flows and AI Agents
• ▹Optimize SOQL/SOSL queries and ensure high performance for large-volume Service Cloud data operations
• ▹Create invocable Apex to extend Flows and bot conversations where declarative capabilities are insufficient
• ▹Proactively participate in solution design, applying Salesforce best practices and scalable architecture principles
• ▹Collaborate in design reviews with Architects and align on security, scalability, performance and maintainability requirements
• ▹Partner with DevOps on CI/CD using Git, Pull Requests, SFDX/DevOps Center, packaging and safe deployment strategies
• ▹Support UAT and troubleshoot incidents using logs, debug tools and event monitoring
• ▹Document technical decisions and APIs while maintaining Jira tickets
• ▹Customize Salesforce objects, fields, page layouts, record types, search layouts, list views, queues, reports and dashboards
• ▹Configure and maintain automations including Flows, approval processes, assignment rules, escalation rules, Omni-Channel routing and email automations
• ▹Maintain Salesforce security including users, roles, profiles, permission sets, sharing rules, field-level security, validation rules and Experience Cloud access
• ▹Optimize existing implementations to reduce technical debt and improve platform health, scalability and efficiency
• ▹Promote Salesforce development best practices
• ▹Contribute to the overall Salesforce architecture strategy, ensuring long-term scalability, maintainability and performance

Requirements

• ▹2-5+ years of Salesforce development experience with a strong focus on Apex
• ▹Strong hands-on experience implementing and customizing Salesforce Service Cloud
• ▹Experience developing solutions for Experience Cloud (Customer and/or Partner portals)
• ▹Experience implementing or extending Digital Engagement capabilities including Chat, Messaging, WhatsApp, SMS or similar customer communication channels
• ▹Experience developing or integrating Einstein Bots, Agentforce, AI Assistants or conversational AI solutions
• ▹Proven experience with enterprise Apex patterns (trigger frameworks, domain/service/selector patterns), bulkification and asynchronous processing
• ▹Strong integration experience using Apex REST, HTTP callouts, Platform Events, Named Credentials and asynchronous integrations
• ▹Strong SOQL performance tuning skills and solid understanding of Salesforce data modeling
• ▹Good understanding of Salesforce security including sharing models, CRUD/FLS enforcement, Experience Cloud security and guest user access
• ▹Experience configuring and supporting Omni-Channel routing, queues, skills-based routing and customer service workflows
• ▹Solid understanding of the Service Cloud data model including Cases, Accounts, Contacts, Knowledge, Entitlements, Milestones and related objects
• ▹Experience developing Lightning Web Components (LWC)
• ▹Comfortable with Git workflows, code reviews and CI/CD using SFDX or DevOps Center
• ▹Strong communication skills and ability to collaborate with Product Managers, Business Analysts, Admins, QA and Architects
• ▹Professional working proficiency in English
• ▹Salesforce certifications such as Platform Developer I or II, Service Cloud Consultant, Experience Cloud Consultant

Nice to have

• ▹Experience implementing and customizing Salesforce Knowledge
• ▹Experience with Data Cloud and customer service use cases
• ▹Experience with Prompt Builder, Agentforce, Einstein Copilot, AI Agents or other generative AI capabilities within Salesforce
• ▹Salesforce certifications such as AI Associate, Agentforce Specialist, Administrator or Advanced Administrator

Soft skills

What we offer

• ▹A salary adequate to your experience and skills
• ▹True flexibility and work-life balance
• ▹Remote or hybrid work model with a hub in Warsaw
• ▹Flexible working hours (in most cases only a couple of meetings weekly)
• ▹20/26 days of paid time off (depending on contract)
• ▹Additional paid day off on your birthday or work anniversary
• ▹Private healthcare plan with Signal Iduna, subsidized for your family
• ▹Multisport card co-financing for sports facilities across Poland
• ▹Access to iFeel, a mental wellness platform with online psychological support and counseling
• ▹Free English and Spanish classes

About the company

Docplanner (ZnanyLekarz) is making the healthcare experience more human: it leads in 13 countries, is used by more than 90 million patients every month and is trusted by over 300,000 specialists. The company employs over 2,500 people worldwide and is 100% remote friendly.