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Job · Lead

Software Engineering Manager

Aircall
Backend Developer • Lead • On-site • Full-time • 📍 Madrid Office
📄 View original listing (EN)

As a Software Engineering Manager for Integrations at Aircall, you will define technical strategies, oversee software development, and drive operational excellence to deliver reliable, secure, and high-quality solutions. Your team builds and scales Aircall's CRM and helpdesk integrations and evolves the Integration Manager platform. You will collaborate closely with product managers, customer-facing teams and external technology partners to translate business needs into technical execution.

Responsibilities

  • ▹Define technical strategies, oversee software development and drive operational excellence
  • ▹Build, scale and maintain Aircall's strategic CRM and helpdesk integrations (HubSpot, Zendesk, Pipedrive, Zoho and others)
  • ▹Evolve the Integration Manager platform with reusable, scalable components that accelerate new integrations
  • ▹Enable Aircall's AI Agent to retrieve and push data across integrated external systems through MCP-based connectivity
  • ▹Manage technical relationships with external technology partners, aligning on API contracts, integration timelines and quality standards
  • ▹Maintain the public API and webhook platform for third-party partners
  • ▹Collaborate with product managers, customer-facing teams and cross-functional stakeholders

Requirements

  • ▹Experience leading and overseeing software development teams
  • ▹Ability to define technical strategy and drive operational excellence
  • ▹Knowledge of CRM and helpdesk integrations and platform development
  • ▹Experience managing technical partner relationships, API contracts and quality standards

Nice to have

  • ▹Familiarity with MCP-based connectivity
  • ▹Experience with public API and webhook platforms

Soft skills

Cross-functional collaborationAbility to translate business needs into technical executionOwnership and operational focusStakeholder communication

About the company

Aircall is a unicorn, AI-powered customer communications platform used by more than 22,000 companies worldwide, bringing voice, SMS, WhatsApp and AI together into one workspace. It is headquartered in Paris, with a North American HQ in Seattle and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney and Mexico City.