Software Engineering Manager

Responsibilities

• ▹Define technical strategies, oversee software development and drive operational excellence
• ▹Build, scale and maintain Aircall's strategic CRM and helpdesk integrations (HubSpot, Zendesk, Pipedrive, Zoho and others)
• ▹Evolve the Integration Manager platform with reusable, scalable components that accelerate new integrations
• ▹Enable Aircall's AI Agent to retrieve and push data across integrated external systems through MCP-based connectivity
• ▹Manage technical relationships with external technology partners, aligning on API contracts, integration timelines and quality standards
• ▹Maintain the public API and webhook platform for third-party partners
• ▹Collaborate with product managers, customer-facing teams and cross-functional stakeholders

Requirements

• ▹Experience leading and overseeing software development teams
• ▹Ability to define technical strategy and drive operational excellence
• ▹Knowledge of CRM and helpdesk integrations and platform development
• ▹Experience managing technical partner relationships, API contracts and quality standards

Nice to have

• ▹Familiarity with MCP-based connectivity
• ▹Experience with public API and webhook platforms

Soft skills

About the company

Aircall is a unicorn, AI-powered customer communications platform used by more than 22,000 companies worldwide, bringing voice, SMS, WhatsApp and AI together into one workspace. It is headquartered in Paris, with a North American HQ in Seattle and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney and Mexico City.