Senior Solutions Engineer | Tokyo, Japan | Remote

Stack

Responsibilities

• ▹Partner with the Sales team to articulate the overall Grafana value proposition, vision and strategy to customers
• ▹Own the technical engagement with customers and help close complex opportunities through advanced competitive knowledge, technical skill and credibility
• ▹Deliver product and technical presentations to potential and existing customers
• ▹Communicate with customers and internal teams to provide feedback on products and the competitive landscape
• ▹Drive product conversations based on customer needs and problems
• ▹Work with the team to enhance documentation, write blog posts, record videos, and contribute knowledge base and other enablement material

Requirements

• ▹Located in Tokyo, Japan
• ▹5+ years of technical pre-sales experience, ideally with open source technologies or in the metrics/monitoring space
• ▹Open to varied and complex assignments, requiring strong judgment, collaboration and leadership
• ▹First class written and oral communication skills to collaborate with customers and internal teams

Soft skills

About the company

Grafana Labs is the company behind the open observability cloud, built on the principles of open source, open standards, open ecosystems and open culture. Grafana Cloud is its fully managed, scalable observability platform. More than 35 million users and 7,000+ customers, including Anthropic, Bloomberg, NVIDIA, Microsoft and Salesforce, trust Grafana Labs. The company is 100% remote, with 1,600+ team members across 40+ countries, backed by investors including Lightspeed Venture Partners, Sequoia Capital, GIC, Coatue, J.P. Morgan, CapitalG and Lead Edge Capital.