Customer Engineering Manager

Responsibilities

• ▹Design and help customers implement technical solutions using the Enode API based on their engineering, product, and business needs.
• ▹Advise customers on technical product architecture and best practices, providing ongoing technical support.
• ▹Identify and debug issues in customer implementations, and proactively make fixes or improvements directly in the Enode codebase.
• ▹Act as a champion for new products, features, and company initiatives based on customer discussions.
• ▹Drive or contribute to internal projects such as developer portal experience, integration guides, and customer analysis.

Requirements

• ▹5+ years of experience relevant to customer engineering such as solutions or sales engineering.
• ▹Ability to interface directly with engineers, product managers, and leadership stakeholders.
• ▹Comfort working in both pre-sales and post-sales capacities.
• ▹Passion for electrification and using software to solve grid challenges in the energy transition.

Soft skills

About the company

Enode builds the infrastructure layer that connects and orchestrates energy devices at scale, giving energy companies a single integration to 1000+ devices across 80+ brands through its Connect API, backed by Y Combinator, Lowercarbon Capital, and Creandum.