Support Engineer

Roboflow

IT Support / Helpdesk • Remote • Full-time • European Union

NY, EU/EMEA

📄 View original listing (EN)

Roboflow is hiring a Support Engineer to give customers confidence they are using its computer vision solutions the right way. The role balances consultative technical advising with restoring mission-critical pipelines when things break.

Stack

AI/ML Bash Linux Python

Responsibilities

▹support customers in using computer vision solutions in the best-fit mode
▹bring mission-critical pipelines back to green when they fail
▹provide consultative technical advice and proactive problem-solving
▹perform root-cause analysis
▹communicate product capability in the context of customer needs

Requirements

▹support, developer, or technical field experience
▹basic Linux, Bash, Python knowledge
▹empathetic, customer-focused communication in remote relationships
▹self-directed problem-solving and follow-through

Nice to have

▹prior experience using Roboflow products
▹contributions to open source projects

Soft skills

empathy and customer focuscuriosity, enjoys finding root causesflexibility, handling varietycomposure under pressure

About the company

Roboflow simplifies building and using computer vision models and is used by over 1M developers; the company is backed by Y Combinator, Google Ventures, and Craft Ventures.

📅 Running for a while

• Posted 49 days ago
📋 This employer: 100% freshly verified (≤3 days) (19 active listings)

These signals come from our own daily check: when the listing appeared, and when we last saw it in the source. Not information from the employer, and not a guarantee that the role is still open.

Salary range

Not specified

Listing imported from an external source.

Work typeRemote

Location

NY, EU

TypeJob

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