Support Engineer

Stack

Responsibilities

• ▹support customers in using computer vision solutions in the best-fit mode
• ▹bring mission-critical pipelines back to green when they fail
• ▹provide consultative technical advice and proactive problem-solving
• ▹perform root-cause analysis
• ▹communicate product capability in the context of customer needs

Requirements

• ▹support, developer, or technical field experience
• ▹basic Linux, Bash, Python knowledge
• ▹empathetic, customer-focused communication in remote relationships
• ▹self-directed problem-solving and follow-through

Nice to have

• ▹prior experience using Roboflow products
• ▹contributions to open source projects

Soft skills

About the company

Roboflow simplifies building and using computer vision models and is used by over 1M developers; the company is backed by Y Combinator, Google Ventures, and Craft Ventures.