Freelance IT Support Technician L1 & L2

Responsibilities

• ▹Provide onsite technical support for hardware, software, and network issues
• ▹Install, configure, and maintain desktops, laptops, printers, and mobile devices
• ▹Troubleshoot Windows OS, Microsoft 365, and common enterprise applications
• ▹Manage user accounts, permissions, and access in Active Directory
• ▹Respond to service desk tickets and ensure timely resolution within SLAs
• ▹Support meeting room technology and AV equipment
• ▹Perform basic network troubleshooting (LAN/Wi-Fi connectivity)
• ▹Document incidents, solutions, and procedures

Requirements

• ▹Good technical knowledge of Windows environment, Office 365, mobile services, mail services, and collaboration tools
• ▹IT support experience in a large enterprise environment (400+ users)
• ▹At least 1 year of onsite support and customer care experience
• ▹Familiarity with incident and request processing (ITIL, ticket tracking)
• ▹Independent, pragmatic, hands-on approach
• ▹Native Hungarian and fluent English

Soft skills

About the company

Everience is an international consulting group delivering AI-augmented digital services, present across Europe, Africa, Asia, and America with around 4,000 employees.