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Job · Senior

(Senior) SAP S4/HANA Customer Service & CRM Consultant (m/w/d)

IT Consultant • Senior • On-site • Full-time Germany Berlin, Germany

Natuvion is looking for a (Senior) SAP Customer Service & CRM Consultant to drive hands-on development and architecture for utilities clients migrating their CRM and customer service systems to SAP S/4HANA and SAP CX.

Responsibilities

  • Hands-on SAP development in ABAP / ABAP OO, customizing SAP Web UI components (BOL/GENIL)
  • System transformation and architecture: complex migration projects for customer service, e.g. moving from SAP CRM to SAP CX (Sales & Service Cloud), integrating existing systems into new architectures
  • Customizing and data modeling in the SAP Customer Engagement environment, working with CDS views
  • Error analysis, debugging and resolving deviations during release and implementation phases
  • Taking on the role of Stream Lead or sub-project lead, owning budget, mentoring colleagues

Requirements

  • Deep experience in SAP development
  • Familiarity with customer management processes in the energy/utilities sector
  • Experience architecting and technically implementing complex customer management systems

Soft skills

Leadership and mentoring mindset

About the company

Natuvion is a SAP Special Expertise Partner specializing in the digitalization of the energy/utilities industry, combining deep process knowledge with technological expertise to help clients migrate their SAP CRM and IS-U systems to modern platforms (S/4HANA, SAP CX).

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