Technical Customer Success

Aikido Security

Other • On-site • Full-time • Belgium

Ghent, Belgium

📄 View original listing (EN)

Aikido is hiring a Technical Customer Success professional to serve as the bridge between customers and the platform, driving adoption, value realization, and churn prevention.

Responsibilities

▹Engages with 'accounts at risk' to prevent churn
▹Drives product adoption and maximizes customer value
▹Escalates complex issues
▹Debugs and resolves workflow issues
▹Drives onboarding and deployment for new clients
▹Delivers training sessions to customer teams
▹Shares customer insights with the product team

Soft skills

Customer-centric, relationship-building mindsetProblem-solving and troubleshooting skills for workflow issuesPresentation and training skills for delivering customer sessionsProactive approach to managing churn risk

About the company

Aikido builds developer-first security products that reduce real risk without getting in the way of shipping software. Founded in 2022 by third-time founders, the company has $85M in funding and a long runway, working toward self-securing software.

📅 Running for a while

• Posted 46 days ago
📋 This employer: 100% freshly verified (≤3 days) (22 active listings)

These signals come from our own daily check: when the listing appeared, and when we last saw it in the source. Not information from the employer, and not a guarantee that the role is still open.

Salary range

Not specified

Listing imported from an external source.

Work typeOn-site

Location

Ghent, BE

TypeJob

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