Aikido is hiring a Technical Customer Success professional to serve as the bridge between customers and the platform, driving adoption, value realization, and churn prevention.
Responsibilities
- ▹Engages with 'accounts at risk' to prevent churn
- ▹Drives product adoption and maximizes customer value
- ▹Escalates complex issues
- ▹Debugs and resolves workflow issues
- ▹Drives onboarding and deployment for new clients
- ▹Delivers training sessions to customer teams
- ▹Shares customer insights with the product team
Soft skills
Customer-centric, relationship-building mindsetProblem-solving and troubleshooting skills for workflow issuesPresentation and training skills for delivering customer sessionsProactive approach to managing churn risk
About the company
Aikido builds developer-first security products that reduce real risk without getting in the way of shipping software. Founded in 2022 by third-time founders, the company has $85M in funding and a long runway, working toward self-securing software.
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