Customer Success Engineer

Stack

Responsibilities

• ▹Configure customer accounts, customize backup policies and storage, and facilitate onboarding
• ▹Identify migration opportunities, analyze usage and environment, and conduct success planning and strategy sessions
• ▹Conduct assessments, build protection plans, and recommend software products and architectures across the Veeam Data Platform
• ▹Run recovery simulations and apply the Data Resilience Maturity Model to track and report resilience posture through quarterly resilience reports
• ▹Monitor signals to detect churn risk early and define mitigation plans in partnership with renewal strategy
• ▹Build business cases, define total cost of ownership, and articulate value propositions for expansion
• ▹Engage CISO and CIO stakeholders with clear risk, status and opportunity updates
• ▹Collaborate on marketing-informed campaigns to drive adoption and expansion
• ▹Own the technical success plan and adoption roadmap for a portfolio of 5 to 50 Enterprise and Commercial accounts with 100K+ ARR

Requirements

• ▹5+ years in customer-facing engineering roles focused on data backup and recovery, such as Technical Consulting, Pre-Sales Systems Engineering or Technical Account Management
• ▹Advanced level of English and German
• ▹Hands-on expertise across operating systems, virtualization, storage, scripting and automation, cloud platforms and disaster recovery and resilience best practices
• ▹Strong experience designing and executing protection plans, migrations and recovery simulations
• ▹VMCE certification required, or completion agreed within a set timeframe post-hire

Nice to have

• ▹Familiarity with Veeam platform capabilities
• ▹AWS Solutions Architect certification (Associate or Professional)
• ▹Microsoft certifications

Soft skills

About the company

Veeam is the Data and AI Trust Company, market leader in data resilience and data security posture management. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide.