AI & Service Architect

Responsibilities

• ▹Set the overarching technical direction and standards across three distinct engineering squads
• ▹Bridge the gap between Engineering, Data Science and Infrastructure/Security teams
• ▹Lead the design, implementation and optimization of the internal and external API management framework, including catalogue and gateway
• ▹Ensure Azure-based services are scalable, reliable and optimized for a high-quality developer experience
• ▹Oversee the creation of services that are easy to build, thoroughly tested, confidently deployed and fully observable
• ▹Implement robust API and event-driven designs to support future product scaling
• ▹Drive the development of infrastructure that powers new agentic AI tools and upcoming product features
• ▹Define and implement a coherent framework for developing, configuring and maintaining AI agents and chatbots across the organization
• ▹Design AI systems that strike a balance between development speed, architectural flexibility and component reusability
• ▹Help with Model Context Protocol (MCP) integration, both exposing MCP for the company's services and having agents call into third-party MCPs
• ▹Establish standards for security and budget management (token usage/compute costs)
• ▹Mentor engineering teams and champion best practices

About the company

Shift Technology delivers AI agents that transform insurers' most critical work. By combining deep industry expertise and unmatched data resources, Shift provides proven results that have earned the trust of hundreds of the world's leading insurers. The team comes from more than 50 different countries and cultures, together creating the future of insurance through a SaaS platform.