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German Speaking Technical Customer Support Specialist – Restaurant Technology (Ex Crew Members)

Unisys
Backend Developer • On-site • Full-time • 📍 Budapest
📄 View original listing (EN)

A Technical Customer Support Specialist role at Unisys aimed at experienced Quick Service Restaurant (QSR) professionals with an interest in technology. The position provides first-line technical support for kiosks, POS, and restaurant technology, bridging restaurant operations and technical teams.

Responsibilities

  • ▹Provide first-line technical support for kiosk and restaurant technology issues
  • ▹Troubleshoot hardware and software problems related to kiosks, POS, and peripherals
  • ▹Diagnose and resolve issues remotely, escalating when necessary
  • ▹Support system incidents including outages and performance issues
  • ▹Log and manage support tickets in line with SLAs
  • ▹Collaborate with IT and engineering teams and maintain knowledge base documentation

Requirements

  • ▹Experience in a Quick Service Restaurant (QSR) environment (essential)
  • ▹Hands-on experience supporting technology (essential)
  • ▹Technically minded with problem-solving skills
  • ▹Basic understanding of IT systems and troubleshooting
  • ▹Strong communication skills
  • ▹Ability to work in a fast-paced, customer-focused environment
  • ▹German language skills

Soft skills

Customer focusProblem-solvingCommunicationAdaptabilityTeamwork

What we offer

  • ▹Hybrid working
  • ▹Monthly gross 44,200 HUF cafeteria regardless of working hours
  • ▹Fixed extra language allowance
  • ▹Private Health Insurance Premium Package after 6 months
  • ▹Home office allowance
  • ▹Learning and training opportunities
Languages: német, angol