Dutch Speaking Service Desk Team Leader

Unisys

IT Support / Helpdesk • On-site • Full-time • Hungary

Budapest, Hungary

📄 View original listing (EN)

The Team Coordinator supports the Service Desk Supervisor in improving team performance, technical knowledge, and service quality, acting as a senior point of contact who can also handle tickets and calls when needed.

Stack

Express

Responsibilities

▹Highlight risks, customer issues, and operational challenges to the Supervisor
▹Monitor call/ticket quality, analyze performance, and identify training needs
▹Provide coaching, mentoring, and day-to-day guidance to Service Desk agents
▹Handle escalations and provide advanced technical and procedural support
▹Monitor queues and SLAs to ensure timely resolution of tickets and requests
▹Contribute to process improvements, knowledge base updates, and quality initiatives
▹Support troubleshooting and ticket handling, ensuring proper documentation
▹Collaborate with teams and participate in internal and client-facing meetings

Requirements

▹Experience as a Senior Service Desk Agent or similar role
▹Strong English and Dutch communication skills
▹Knowledge of Avaya systems and ticketing/logging tools
▹Basic ITIL knowledge (certification preferred)
▹Good understanding of MS Office, especially Excel

Nice to have

▹ITIL certification

Soft skills

Customer-focused, proactive, solution-oriented mindsetStrong coordination and multitasking abilitiesComfortable in a fast-paced, changing environmentGood stress management and resilienceStrong analytical, communication, and coaching skillsTeam-oriented with the ability to work independently

What we offer

▹Hybrid working supported
▹Monthly gross 44,200 HUF cafeteria regardless of weekly working hours
▹Home office allowance
▹Generali Premium health insurance package after 6 months of tenure
▹A great team plus learning and training opportunities

About the company

The role sits within Unisys' international customer service organization, which provides technical support to global clients.

Languages: Angol: magas szintű, Holland: magas szintű

📅 Running for a while

• Posted 69 days ago
📋 This employer: 100% freshly verified (≤3 days) (30 active listings)

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Salary range

Not specified

Listing imported from an external source.

Work typeOn-site

Location

Budapest, HU

TypeJob

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