Staff Incident Manager

Stack

Responsibilities

• ▹Incident command: act as incident commander on major and critical incidents from detection to resolution
• ▹Reliability metrics: drive down MTTR and detection/response times, own the operational discipline behind the 99.99% uptime target
• ▹On-call program: run rotations, escalation policies and alert quality
• ▹Incident communications: align internal stakeholders and drive accurate merchant-facing updates including the status page
• ▹Run blameless postmortems, ensure concrete, owned action items
• ▹Reliability roadmap: turn recurring incident patterns into reliability work
• ▹Define and maintain incident severity levels, runbooks and the operating model
• ▹Report on incident trends and SLA/SLO performance to leadership

Requirements

• ▹Proven experience running major incident response in a production environment real customers depend on, ideally as incident commander
• ▹Strong working knowledge of modern distributed systems and cloud-native operations
• ▹Comfortable holding your own on a bridge call with senior engineers during an outage

Soft skills

About the company

Yuno builds the payment infrastructure that lets companies participate in the global market; clients include InDrive, McDonald's, Rappi and Viva Aerobus, orchestrating payment routing across 80+ countries.