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Scrum Master (Information Technology/Software/Remote)

Scrum Master • Senior • Remote • Full-time Switzerland Switzerland

An internationally operating IT and software services company is hiring a Scrum Master on a B2B contract, remote within the EU, to support a team working closely with a major client's IT department.

Responsibilities

  • Organize and facilitate agile ceremonies: daily stand-ups, sprint reviews, retrospectives, sprint and release planning, backlog refinement
  • Manage the backlog in close collaboration with the Product Owner
  • Coach the team and Product Owner on empiricism and value-based backlog slicing
  • Track flow metrics (velocity, sprint burndown, iteration burn rate) and drive data-driven improvement
  • Champion and facilitate adoption of agile standards, tools, and best practices
  • Proactively identify and resolve impediments to team progress
  • Promote self-organizing teams, psychological safety, and collaborative decision-making
  • Uphold the Definition of Done and quality gates
  • Coordinate with other Scrum Masters and Product Owners across the organization

Requirements

  • University degree and at least 8 years of IT professional experience
  • At least 3 years of dedicated experience as a Scrum Master at SM2 level or above
  • Led at least 2 production teams through full sprint cycles (planning, review, retrospective, refinement)
  • Implemented data-driven continuous improvement initiatives such as increasing velocity or reducing lead time
  • Experience coordinating cross-team work via Scrum-of-Scrums or PI Planning events
  • Deep knowledge of the Scrum Guide and Agile Manifesto principles and values
  • Good knowledge of facilitation techniques (e.g. Fist of Five, participatory decision-making, Liberating Structures)
  • Good knowledge of systems thinking and process tailoring for complex or evolving environments
  • Good knowledge of team motivation and stakeholder engagement techniques
  • Knowledge of agile metrics (velocity, cycle time, burn-up/down charts, cumulative flow diagrams), building and interpreting dashboards
  • Tool proficiency in Azure DevOps (preferred) or Jira, particularly backlog management, dashboards, and workflow configuration
  • Scrum Master certifications: PSM II or higher, and SAFe 5/6 Agilist
  • Excellent command of English

Nice to have

  • Experience with one or more scaled agile frameworks (SAFe, Nexus, LeSS, etc.)
  • Knowledge of integrating SAFe and Kanban approaches to optimize flow and delivery predictability

About the company

The client is an internationally operating software and IT services company (offices in Athens, Brussels, Luxembourg, Copenhagen, Stockholm, London, Nicosia, Hong Kong, Valletta) that supplies IT services to government institutions, multinational corporations, public administrations, and research institutes.

Languages: Angol: Felsőfok
Education: Egyetemi diploma

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