Technical Support Engineer

Stack

Responsibilities

• ▹Answer support requests, from simple questions to debugging outgoing Web3 requests via a local proxy
• ▹Resolve customer issues quickly or escalate as actionable items to the developer team
• ▹Debug custom software and off-the-shelf tooling on a network serving 10+ billion requests per month
• ▹Participate in the rotating customer-support duty expected of every engineer

Requirements

• ▹1+ years of experience in a technical support role
• ▹1+ year of experience in blockchain (or personal project equivalent)
• ▹Advanced scripting in at least one of: Python, GoLang, Ruby, Bash
• ▹Internet core protocol knowledge: DNS, TCP/SSL, HTTP
• ▹Knowledge of the Ethereum JSON RPC spec
• ▹Experience with infrastructure as code (Terraform, preferably Ansible; Salt, Puppet or Chef acceptable)
• ▹Expertise in managing Linux hosts
• ▹Experience with proactive alerting and monitoring systems
• ▹Technical customer support experience (troubleshooting, CLI tools, Linux)

Soft skills

About the company

QuickNode is a cloud-based infrastructure company powering the blockchain ecosystem, aiming to be the indispensable utility for building Web3-enabled businesses. A global remote company headquartered in Miami with a team of 120+.