Engineering Manager - Site Reliability (EU/UK remote) (m/f/d)

Stack

Responsibilities

• ▹Define the framework other teams use to set their own SLOs and error budgets, educating and supporting product teams along the way
• ▹Own blameless post-mortems and root-cause fixes; repeat incidents are treated as a process gap, not a signal about whoever was paged
• ▹Implement production readiness reviews so nothing new ships without one
• ▹Close gaps in Datadog observability coverage, including missing alerts, dashboard blind spots, and noisy pages that erode trust in on-call
• ▹Hire and build the team from the ground up, setting the technical and cultural bar for every engineer who joins after you

Requirements

• ▹7-10 years of engineering experience, including at least 3 years directly managing engineers
• ▹A track record of hiring and developing engineers, with specific people leveled or promoted
• ▹Hands-on production or reliability engineering background; this is not a first management role, and the candidate has carried a pager
• ▹Strong AWS and Terraform experience, comfortable working inside a managed infrastructure-as-code pipeline
• ▹Experience building or running an on-call rotation and incident management process, not just participating in one
• ▹Strong platform observability experience, knowing the difference between a good dashboard and a useless one
• ▹Clear communication for a technical, cross-team audience
• ▹A track record of pushing reliability practices upstream into product engineering teams, not just reacting to incidents after the fact
• ▹Proficiency with AI-assisted development (Claude Code, Cursor), comfortable reviewing AI-written PRs as rigorously as any other

Soft skills

About the company

Pliant is a European fintech specializing in B2B payment solutions. Its modular, API-first platform helps businesses streamline spending, improve cash flow, and integrate payments into their financial workflows, designed for industries with complex payment needs such as travel and fleet. Pliant serves two primary customer segments: companies looking to optimize operational processes through intuitive apps and APIs, gaining control, automation, and financial flexibility through extended credit lines; and businesses such as financial software platforms, ERP providers, and banks that want to launch or enhance their credit card offerings using Pliant's embedded finance and white-label solutions. Founded in 2020 and headquartered in Berlin, Pliant supports over 4,000 businesses and more than 20 partners globally. As a licensed e-money institution, it issues credit cards in 11 currencies across more than 30 countries.