1st Line IT Support Technician (Gothenburg)

Eccera Professionals AB

IT Support / Helpdesk • On-site • Full-time • Sweden

Göteborg, Sweden

📄 View original listing (SV)

Eccera is looking for a 1st line support technician for several clients in the Gothenburg area, helping users via phone and ticketing system with Windows and Mac environments, account management and cloud services.

Stack

Azure

Responsibilities

▹Handle incoming support tickets via phone, email and ticketing system
▹Provide technical support to users in Windows and Mac environments
▹Account management in Active Directory
▹Support and troubleshooting in Microsoft 365
▹Assist with cloud services such as Azure or other cloud platforms
▹Install and troubleshoot clients, applications and peripherals
▹Document solutions in the ticketing system
▹Escalate more complex cases to 2nd line when needed

Requirements

▹Around 1-2 years of experience in IT support or service desk
▹Active Directory and account management
▹Microsoft 365 and user support
▹Basic understanding of Azure or other cloud services
▹Support in Windows and preferably also Mac environments
▹Experience working in a ticketing system
▹Phone support and user assistance

Soft skills

Service-minded, good communicatorTechnical interestEagerness to grow in modern IT environments

What we offer

▹Secure consultant employment
▹Individual training plan with funded study materials and certifications

About the company

Eccera is a staffing and consulting provider for the IT and technology sector, with 300 employees and offices in Stockholm, Gothenburg, Malmö and Linköping; a member of the Almega Kompetensföretagen employer association.

🛡️ Recently checked

✓ Posted 17 days ago
🛡️ This employer: 95% freshly verified (≤3 days) (79 active listings)

These signals come from our own daily check: when the listing appeared, and when we last saw it in the source. Not information from the employer, and not a guarantee that the role is still open.

Salary range

Not specified

Listing imported from an external source.

Work typeOn-site

Location

Göteborg, SE

TypeJob

Apply →

This listing appeared on the employer's own site — open on the employer's site

🗺️ View on the map

More jobs at Eccera Professionals AB

All at this company (78) →

This listing comes from the employer's public careers page; the advertiser is responsible for its content. The summary is a machine-generated extract — check the original posting before applying.

Is this your company's listing? Request removal