French Speaking Technical Support Specialist

Responsibilities

• ▹Provide customer support through phone, email and chat channels
• ▹Assist customers with product and service-related questions
• ▹Support order processing and order-related inquiries
• ▹Troubleshoot technical and non-technical issues
• ▹Handle customer complaints professionally and efficiently
• ▹Escalate complex cases to the appropriate internal teams when necessary
• ▹Ensure high-quality customer experience in every interaction
• ▹Maintain accurate records of customer interactions
• ▹Collaborate with colleagues and internal stakeholders to resolve customer issues

Requirements

• ▹Fluent French language skills (C1 level or higher)
• ▹Good command of English (minimum B2 level)
• ▹Excellent communication skills, both written and verbal
• ▹Customer-focused mindset and problem-solving attitude
• ▹Ability to work in a fast-paced environment
• ▹Strong attention to detail and organizational skills
• ▹Confidence using digital tools and computer systems
• ▹Legal right to work in Hungary / valid Hungarian work and residence permit (for non-EU candidates)

Nice to have

• ▹Previous customer service, technical support or contact center experience
• ▹Interest in technology and consumer electronics

Soft skills

What we offer

• ▹Opportunity to work with internationally recognized technology brands
• ▹Structured onboarding and training program
• ▹Supportive and multicultural working environment
• ▹Daily use of French and English language skills
• ▹Stable Monday-Friday schedule
• ▹No night shifts
• ▹Long-term career opportunities
• ▹Employee benefits package after the probation period