Senior Software & Connectivity Support Engineer (German Speaker)

Stack

Responsibilities

• ▹Act as a technical specialist resolving non-standard customer requests related to software and connectivity via phone, e-mail and web chat
• ▹Provide assistance on software issues involving L3 and above technical support engineers, R&D and product managers
• ▹Administratively manage software licenses for the supported regions and help partners and customers deploy and use them
• ▹Manage incoming requests related to the Remote Monitoring Software project
• ▹Schedule remote customer meetings to help solve complex software related issues
• ▹Use Eaton's case management tool according to the work instructions
• ▹Learn about Eaton's newest software solutions to support partners at a high technical level
• ▹Proactively act as an expert team member identifying solutions to standard and non-standard tasks and queries for customers and partners
• ▹Lead knowledge sharing sessions and contribute to continuous improvement initiatives within and outside the team
• ▹Contribute to customer satisfaction, reduced customer effort and cycle time / cost improvements through team-based problem solving
• ▹Interface with end customers, wholesalers, distributors, panel builders, designers, logistics, quality, product management, R&D, manufacturing and sales or service representatives

Requirements

• ▹Degree in Engineering or Computer Science
• ▹Minimum 3 years of experience in software technical support, engineering or virtualization
• ▹Advanced understanding of electrical products and applications
• ▹Advanced network knowledge and communication protocols
• ▹German language skills (the role provides German-language support)

Nice to have

• ▹Software or telecommunications specialization within the degree
• ▹VMware, Linux and virtualization experience

Soft skills

What we offer

• ▹Competitive compensation and benefits package
• ▹Flexible working solutions
• ▹Excellent working environment where safety and ethics matter
• ▹Values-driven company culture
• ▹Learning and development opportunities through Eaton University

About the company

Eaton is a global company where equality and inclusivity are at the heart of its mission. It delivers cutting-edge, energy-efficient solutions and empowers customers to manage electrical, hydraulic and mechanical energy more effectively, safely and sustainably, and is dedicated to enhancing quality of life and protecting the environment with its energy management technologies and services.