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Job · Senior

Network Support Engineer

IT Support / Helpdesk • Senior • Remote • Full-time Cyprus Cyprus

As Network Support Engineer, you'll develop, validate, and optimize VyOS networking solutions to ensure performance, stability, and usability, designing PoC scenarios, testing new features, troubleshooting complex issues, and maintaining technical documentation, working closely with developers, support teams, and external partners.

Responsibilities

  • Develop new features and optimize existing code for VyOS, ensuring efficient and maintainable implementations
  • Collaborate with developers to review and validate code changes, test feature implementations, and provide feedback on bugs, optimizations, and feature proposals
  • Create technical content, including solution briefs, datasheets, and graphical materials tailored to specific networking use cases and technical requirements
  • Design, deploy, and configure network infrastructures using VyOS and other networking equipment to meet project objectives and performance standards
  • Design and deploy PoC scenarios using VyOS, documenting configuration setups, performance benchmarks, and solution viability
  • Diagnose and resolve network performance, security, and connectivity issues using advanced debugging and analysis tools
  • Investigate escalated technical issues, conduct root cause analysis, and deliver reproducible solutions or detailed technical reports
  • Conduct functional, performance, and regression testing for VyOS features and fixes, maintaining detailed test documentation
  • Develop and manage automated test frameworks for repetitive test cases
  • Enhance testing methodologies by introducing advanced tools and frameworks
  • Conduct interoperability testing with third-party systems
  • Maintain a centralized knowledge base with detailed, technically accurate articles and solution documentation

Requirements

  • Strong understanding of networking protocols such as BGP, OSPF, VPNs, and firewalls
  • Hands-on experience with VyOS or other open-source networking platforms
  • Proficiency in scripting languages like Python or Bash for automation and testing
  • Strong troubleshooting and problem-solving abilities in complex network environments

Soft skills

Strong troubleshooting and problem-solving abilitiesCollaboration with developers and external partnersPrecise, documentation-oriented work style

About the company

VyOS is an open-source network operating system that provides an all-in-one platform for network management. Built on Linux, VyOS integrates powerful routing, firewall, VPN, and network services into a unified system, deployable from physical routers to cloud environments and virtual machines.

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