Senior Customer Resident Architect

Stack

Responsibilities

• ▹Support strategic pre-sales opportunities by providing technical expertise to prospects
• ▹Assist in launching and onboarding new customers who have not purchased Resident Architect services, ensuring successful adoption of dbt Cloud
• ▹Execute proactive adoption plays, including migrations, new feature implementations (e.g. Semantic Layer, Mesh), and major version upgrades
• ▹Lead reactive adoption initiatives to de-risk churn or contraction and position accounts for future growth
• ▹Advise on architecture, design, implementation, troubleshooting, and best practices in dbt Cloud environments
• ▹Build solution MVPs and guide long-term technical strategies tailored to customer needs
• ▹Engage on multiple projects simultaneously with clear scoping, start and end dates, and outcome tracking
• ▹Partner closely with Customer Solutions Architects, Sales, Solutions Architects, Training, and Support
• ▹Provide feedback to Product and Engineering to improve the customer experience

Requirements

• ▹5+ years of experience in technical customer-facing roles such as post-sales consulting, technical architecture, or solution delivery
• ▹Expertise with at least one modern cloud data platform (Snowflake, Databricks, BigQuery, or Redshift)
• ▹Hands-on experience deploying or configuring dbt Cloud, with at least 1 year working with dbt
• ▹Strong proficiency in SQL; working knowledge of Python in analytics contexts preferred
• ▹Comfort leading technical project delivery, managing scope, timelines, and stakeholder expectations across multiple simultaneous engagements
• ▹Clear, concise communication skills for both technical and executive audiences
• ▹A collaborative mindset thriving in a remote, transparent, highly cross-functional organization
• ▹Willingness to travel 2-4 times per year for company-wide events

Nice to have

• ▹dbt Analytics Engineering Certification
• ▹Ability to influence technical direction and build consensus across internal and customer teams
• ▹Experience with traditional enterprise ETL tools (e.g. Informatica, Datastage, Talend) and how they relate to modern data workflows
• ▹Familiarity with strategic sales or renewal processes, including proactive and reactive adoption efforts
• ▹Proven success accelerating usage, adoption, and expansion in large, complex accounts

Soft skills

What we offer

• ▹Unlimited vacation time with a culture that actively encourages time off
• ▹401(k) plan with 3% guaranteed company contribution
• ▹Comprehensive healthcare coverage
• ▹Generous paid parental leave
• ▹Health & wellness stipend
• ▹Flexible stipends for home office setup, learning and development, and office space
• ▹100% employer-paid medical insurance
• ▹RSU stock grants
• ▹Monthly cell phone stipend
• ▹Mental health support platform offering therapy, coaching, and mindfulness resources

About the company

Fivetran and dbt Labs are two industry-leading companies bringing together a shared mission: delivering the data infrastructure layer that helps organizations move, transform, and trust their data. Fivetran automates data movement across systems, clouds, and tools, while dbt Labs pioneered analytics engineering.