Application Administrator with German

Deutsche Telekom IT Solutions

Other • On-site • Full-time • Hungary

Budapest, Hungary

📄 View original listing (EN)

You will join a newly established Identity & Health Operations Center supporting around 30 hospital groups across Germany, providing centralized operational services for identity, security, and infrastructure platforms. The role covers 1st level service desk support, ServiceNow ticket management, and support for the rollout of AI Operator technologies in a highly regulated healthcare environment.

Stack

Linux ServiceNow

Responsibilities

▹Provide first-level support during regular office hours, with participation in an on-call rotation
▹Act as the first point of contact for incidents, service requests, and alerts
▹Perform initial incident analysis, troubleshooting, and resolution
▹Escalate complex issues to 2nd and 3rd level teams when required
▹Create, update, and manage tickets in ServiceNow according to defined processes
▹Support the training, improvement, and daily usage of AI Operator solutions
▹Structure and maintain knowledge articles, runbooks, and standard operating procedures in ServiceNow
▹Provide feedback to DevOps and engineering teams to optimize automation and AI workflows

Requirements

▹1-3 years of experience in Service Desk / 1st level support or IT operations
▹Strong B2-level German language skills
▹Experience with ServiceNow (basic ITSM experience)
▹Knowledge of networking and Windows

Nice to have

▹Hands-on experience with ServiceNow modules (Incident, Request, Problem, or Knowledge Management)
▹English language knowledge
▹Interest in AI-driven operations, automation, or knowledge management
▹Previous exposure to healthcare IT or regulated environments
▹Understanding of DevOps or configuration management concepts

Soft skills

Clear and professional communication with customersTeamwork with DevOps and engineering teams

About the company

A newly established Identity & Health Operations Center providing centralized operational services for identity, security, and infrastructure platforms to approximately 30 hospital groups across Germany, within a highly regulated healthcare environment.

Languages: Német: B2 szint

📅 Older listing

• Posted 75 days ago
📋 This employer: 100% freshly verified (≤3 days) (93 active listings)

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Salary range

Not specified

Listing imported from an external source.

Work typeOn-site

Location

Budapest, HU

TypeJob

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