Application Administrator with German

Stack

Responsibilities

• ▹Provide first-level support during regular office hours, with participation in an on-call rotation
• ▹Act as the first point of contact for incidents, service requests, and alerts
• ▹Perform initial incident analysis, troubleshooting, and resolution
• ▹Escalate complex issues to 2nd and 3rd level teams when required
• ▹Create, update, and manage tickets in ServiceNow according to defined processes
• ▹Support the training, improvement, and daily usage of AI Operator solutions
• ▹Structure and maintain knowledge articles, runbooks, and standard operating procedures in ServiceNow
• ▹Provide feedback to DevOps and engineering teams to optimize automation and AI workflows

Requirements

• ▹1-3 years of experience in Service Desk / 1st level support or IT operations
• ▹Strong B2-level German language skills
• ▹Experience with ServiceNow (basic ITSM experience)
• ▹Knowledge of networking and Windows

Nice to have

• ▹Hands-on experience with ServiceNow modules (Incident, Request, Problem, or Knowledge Management)
• ▹English language knowledge
• ▹Interest in AI-driven operations, automation, or knowledge management
• ▹Previous exposure to healthcare IT or regulated environments
• ▹Understanding of DevOps or configuration management concepts

Soft skills

About the company

A newly established Identity & Health Operations Center providing centralized operational services for identity, security, and infrastructure platforms to approximately 30 hospital groups across Germany, within a highly regulated healthcare environment.