Forward Deployed Engineer, Professional Services

Stack

Responsibilities

• ▹Become a trusted, embedded member of the customer's technical team, operating within their tools, processes, and change-management frameworks
• ▹Design, configure, and optimize Cloudflare solutions directly within the customer environment; build prototypes, develop automation scripts, and troubleshoot in real time
• ▹Provide proactive architectural guidance, roadmap alignment, and best-practice recommendations; produce Solution Designs, HLDs, LLDs, databuilds, test plans, and migration plans
• ▹Lead technical workshops, knowledge-transfer sessions, and special-event preparation (product launches, traffic events, security drills, quarterly business reviews)
• ▹Act as the voice of the customer within Cloudflare, surfacing product gaps and escalation items to Engineering, Support, and Product
• ▹Partner closely with the Account Executive, Solutions Engineer, Customer Success Manager, and Delivery Leaders to align on account strategy

Requirements

• ▹15+ years of experience in a customer-facing technical role
• ▹Recognized expertise in one focus area with a track record of leading complex, enterprise-scale engagements: Applications (WAF, Bot Management, API Gateway, DDoS protection, Rate Limiting), Network (Magic Transit, BYOIP, L3/L4 routing, MPLS/SD-WAN migrations), or Zero Trust/SASE (Access, Gateway, CASB, RBI, DLP)
• ▹Experience mentoring junior team members, leading technical workshops, and contributing to service methodologies and best practices
• ▹Expert-level understanding of the OSI model, TCP/IP, TLS, DNS, and HTTP
• ▹Hands-on ability to implement, configure, and troubleshoot complex solutions; experience with infrastructure-as-code (e.g., Terraform) and scripting (Python, JavaScript, Bash) is highly desirable
• ▹Ability to manage multiple competing priorities and deliver results in ambiguous, fast-moving environments
• ▹Exceptional verbal and written communication, able to translate technical concepts for both technical and executive audiences
• ▹Experience working with enterprise customers in APJC, ideally within Korea, with understanding of regional compliance requirements and business culture

Nice to have

• ▹Experience in heavily regulated industries (Public Sector, Financial Services, Healthcare) or complex legacy-migration environments
• ▹Relevant industry certifications: CISSP, CCIE, AWS, GCP, Azure, or equivalent
• ▹Familiarity with Agile methodologies and enterprise change-management processes
• ▹Prior experience with Cloudflare's product suite and edge-network ecosystem

Soft skills

About the company

Cloudflare's mission is to help build a better Internet. The company operates one of the world's largest networks, protecting and accelerating internet applications for customers ranging from individual bloggers to Fortune 500 companies — without added hardware, installed software, or code changes. Cloudflare has been named to Entrepreneur Magazine's Top Company Cultures list and ranked among Fast Company's World's Most Innovative Companies. Through initiatives like Project Galileo and the Athenian Project, and free services such as the 1.1.1.1 DNS resolver, Cloudflare also works to protect civil society, journalists, and election infrastructure online.