Microsoft Customer Insights Consultant / Developer (REF4980Z)

Stack

Responsibilities

• ▹Delivering customer experience and data-driven projects using CRM and Customer Data Platform solutions

Requirements

• ▹Several years of project experience in CRM / marketing / customer experience (e.g. Microsoft Dynamics 365 or similar CRM/marketing platforms)
• ▹Confident knowledge of business and customer processes, especially: lead management, campaign management, customer journeys, customer segmentation
• ▹Experience with at least one of the following: Microsoft Dynamics 365 Customer Insights (Data and/or Journeys), or another similar Customer Data Platform (CDP) solution
• ▹Good knowledge of the Microsoft Power Platform
• ▹Basic data modeling and SQL knowledge

Soft skills

What we offer

• ▹Participation in complex, data-driven Customer Experience projects
• ▹A combination of consulting and development tasks
• ▹Shaping customer processes at a strategic level with modern Microsoft solutions
• ▹An environment where data, analytics and customer experience create real business value

About the company

Deutsche Telekom IT Solutions is Hungary's most attractive employer in 2025 (according to Randstad's representative survey) and a subsidiary of the Deutsche Telekom Group, providing IT and telecommunications services with more than 5300 employees across Budapest, Debrecen, Pécs and Szeged. This position is for Deutsche Telekom MMS GmbH, a client and business partner of the company since 2019 and a leading innovation and digitalization service provider within the DTAG group.