IT Support Engineer

Responsibilities

• ▹Managing tickets from intake to resolution, documenting steps, context, and outcomes
• ▹Running MDM: enrollment, profiles/policies, compliance, app deployment, lifecycle
• ▹Managing productivity tools: email/calendar, collaboration, file sharing, licensing
• ▹Handling identity management: user lifecycle, groups, MFA support, triage for conditional access and low-risk changes
• ▹Connecting and automating SaaS tools by integrating their APIs and building workflows that streamline data flow and business processes
• ▹Monitoring the office LAN and WLAN for errors, performing basic troubleshooting and configuration changes
• ▹Creating and deleting databases
• ▹Leading escalations and problem management; maintaining and automating runbooks/knowledge base where useful
• ▹Complying with security/ISMS requirements and ensuring traceability of administrator actions

Requirements

• ▹At least 3 years of hands-on helpdesk experience
• ▹Experience with directory services
• ▹Familiar with administering MDM, productivity and identity tools (including conditional access), able to clearly explain changes to colleagues
• ▹Knowledge of firewalls, switches, LAN/WLAN, DHCP, DNS, WAN and VPN
• ▹Able to perform basic database administration tasks
• ▹Communicates clearly and calmly, writes concise, high-quality ticket updates
• ▹Values documentation, enjoys creating and maintaining runbooks and knowledge base articles
• ▹Thinks in root causes, proactively reduces recurring incidents through continuous improvement
• ▹Security-conscious, follows least-privilege principles, ISMS security policies and change traceability
• ▹Enjoys automation and integrations, able to build or maintain workflows that reduce repetitive tasks
• ▹Collaborates well across teams, coordinates escalations with thorough handovers

Soft skills

What we offer

• ▹Flexible work location within Germany: hybrid, from home, or at the office in Cologne
• ▹Option to work remotely from abroad (up to three months a year, EU/US)
• ▹State-of-the-art technology and modern tech stack
• ▹Excellent hardware setup (16" MacBooks, 2 screens)
• ▹Urban Sports Club health support
• ▹Flexible monthly mobility budget
• ▹Time and budget for individual growth
• ▹Optional company pension contribution
• ▹Regular company events

About the company

envelio (150+ team members from over 20 nationalities) is recognized as one of the hundred most innovative Clean Technology companies worldwide, driving the energy transition through digital technologies.