Senior Manager, Data Science & Analytics

Stack

Responsibilities

• ▹Lead and develop a team of Data Scientists and Analysts supporting Product, Marketing, Sales, and Customer Experience
• ▹Lead behavioral analytics, customer segmentation, experimentation, and product measurement efforts
• ▹Develop and maintain revenue forecasts, churn models, customer health scores, and account or opportunity scoring models
• ▹Partner with the data engineering team to manage the internal agentic data analytics platform, Smarty
• ▹Define standards and best practices for analytics and data science, and refine operational frameworks to drive efficiency and scale

Requirements

• ▹7+ years of experience in Data Science, Analytics, Product Analytics, or a related quantitative field, including experience leading and developing high-performing teams
• ▹Strong expertise in experimentation, forecasting, statistical analysis, and product or business analytics
• ▹Advanced SQL skills and proficiency with Python or similar analytical tools
• ▹Experience defining metrics, measurement frameworks, and analytical approaches that support product, growth, and business decision-making
• ▹Demonstrated ability to partner with senior leaders, influence strategy, and communicate complex findings clearly to technical and non-technical audiences
• ▹Comfortable balancing strategic leadership with hands-on analytical work when needed
• ▹Experience working with modern analytics platforms and data warehouses, including Snowflake, dbt, and product analytics tools

Nice to have

• ▹Experience in B2B SaaS, PLG, or subscription-based businesses

Soft skills

What we offer

• ▹Starting salary $170,000-$200,000 USD depending on experience
• ▹100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for employee and family
• ▹16 weeks paid parental leave
• ▹Unlimited PTO
• ▹Stipends for remote work and wellness
• ▹Professional development budget

About the company

Customer.io's platform is used by over 9,000 companies - from scrappy startups to global brands - to send billions of emails, push notifications, in-app messages, and SMS every day, helping teams send smarter, more relevant messages using real-time behavioral data.