Engineering Manager

Stack

Responsibilities

• ▹Lead your squad to deliver customer value by owning projects end-to-end (planning, delivery, quality, follow-through)
• ▹Drive execution: set milestones, keep work moving through ambiguity, ship in small observable increments
• ▹Make confident decisions when the path isn't obvious
• ▹Set an operating rhythm that helps the team move fastest rather than defaulting to ceremony
• ▹Ensure your squad's solutions are scalable, architecturally sound, flexible and secure (peer-review, QA, documentation, deployment, logging, monitoring)
• ▹Stay close to the work: design reviews, architecture calls, incidents
• ▹Provide direct, timely, specific coaching and development opportunities for direct reports
• ▹Hire, onboard and manage performance to hit squad goals
• ▹Use AI tools to accelerate the team's velocity

Requirements

• ▹Strong people leadership experience with a high technical bar
• ▹Ability to operate at the strategic level while staying close to technical work
• ▹Drive to execute through resistance: competing priorities, skeptical stakeholders
• ▹A real, concrete point of view on AI-native development and hands-on use of agentic tooling

Soft skills

About the company

Customer.io's platform is used by over 9,000 companies to send automated, behavior-based customer communication (email, push, in-app, SMS); built on Go, React, and AI.